FAQs
What amenities are in the apartment?
Every Jitaku apartment is fully equipped for a comfortable extended stay. You’ll find a fully fitted kitchen with a hob, oven or microwave combination, dishwasher, and refrigerator. Each apartment includes high-speed Wi-Fi, a washing machine and dryer, heating and ventilation controls, and a selection of welcome provisions including our signature Jitaku tea. All apartments are supplied with fresh linen, towels, and essential toiletries for your stay.
What sizes are the beds at Jitaku?
The principal bedroom features a UK king-size bed, while secondary bedrooms are furnished with a UK double bed. Please note that single beds are not provided. Rollaway beds can be arranged upon request, subject to availability.
Are children allowed to stay?
Children are welcome at Jitaku. At least one guest aged 18 or over must be present in each apartment or interconnecting room. Maximum occupancy is based on the number of beds available. Valid identification (ID) confirming age and date of birth may be required upon arrival.
Are you pet-friendly?
Yes – we welcome pets. A maximum of two pets are permitted per apartment (no more than one cat). An additional charge of £150 + VAT per pet applies to cover deep cleaning and wear. Registered service animals are welcome at no additional charge, provided notice is given prior to arrival. Please contact us before booking to confirm your pet arrangements.
What options are there for disabled guests?
We are committed to making Jitaku as accessible as possible. Please inform us of any accessibility requirements at the time of booking so we can ensure the most suitable apartment is selected for your stay. While we will always do our best to accommodate specific needs, we recommend contacting us directly prior to booking to discuss your requirements in detail.
What are your house rules?
Jitaku is a calm, residential environment, and we ask all guests to help us maintain this atmosphere. Key house rules include no smoking in apartments or communal areas (including e-cigarettes), quiet hours between 10pm and 7am, no parties or events, and no visitors in apartments after 11pm. Maximum occupancy is limited to the number of beds in each apartment. Full house rules are available on arrival and on our website.
Failure to comply with these rules may result in immediate termination of your stay without refund.
What is the minimum/maximum stay length?
You can stay at Jitaku from 1 night onwards and can stay as long as you like.
Booking & Rates
How do I book an apartment?
You can book directly via our website at jitaku.co, by email at info@jitaku.co, or by calling us on +44 (0) 203 393 0700. Corporate and longer-stay bookings can also be arranged through your relocation management company or directly with our team.
Do you offer corporate or preferential booking rates?
Jitaku works with corporate clients, relocation companies, and frequent guests, with preferential rates available for extended stays and volume bookings. Discussions on requirements and arrangements are handled directly via info@jitaku.co.
What does the rate include?
Your rate includes your accommodation, all utilities, high-speed Wi-Fi, and weekly housekeeping.
Is breakfast included?
Breakfast is not included in the rate. Each apartment is fully equipped with a kitchen, and we are happy to recommend local cafés and breakfast spots nearby.
Is Wi-Fi included?
Yes. High-speed Wi-Fi is included in all apartments at no additional charge.
Do I have to pay a deposit?
A security deposit may be required prior to or on arrival to cover any additional charges, including breakages, damage, or extra cleaning. Where a deposit is not taken, a pre-authorisation of up to 1% of the booking value may be placed on your payment card. Any unused amount will be released following departure.
What is your cancellation policy?
Our cancellation policy varies depending on the length of your stay:
- Stays of 1–6 nights: free cancellation if cancelled by 13:00 the day before arrival. After this, the full cost of the stay is charged.
- Stays of 7–29 nights: free cancellation if cancelled by 13:00 the day before arrival. After this, the first seven nights are charged.
- Stays of 30+ nights: free cancellation if cancelled by 13:00 fourteen days before arrival. After this, the first fourteen nights are charged.
- Stays with a minimum length of 90 days: 28 days’ notice required; specific charges apply.
Full details are set out in our Terms & Conditions at jitaku.co/terms-conditions.
How do I change or cancel my booking?
All changes and cancellations must be requested in writing to info@jitaku.co. Changes are subject to availability and may result in a rate adjustment. Please refer to our cancellation policy above and full Terms & Conditions for applicable charges.
What payment methods do you accept?
We accept all major credit and debit cards including Visa, Mastercard, and American Express. For corporate clients, invoiced payment may be available by prior arrangement.All changes and cancellations must be requested in writing to info@jitaku.co. Changes are subject to availability and may result in a rate adjustment. Please refer to our cancellation policy above and full Terms & Conditions for applicable charges.
Pre-Arrival Logistics
How do I get to Jitaku?
Jitaku is located at 10–16 Bevis Marks, London, EC3A 7LH. The nearest Underground station is Liverpool Street Station (Bishopsgate, London, EC2M 7PY), approximately a 10–15 minute walk (around 0.5–0.6 miles).
What neighbourhood and transport options are nearby?
Jitaku is located in the City of London (EC3 area). It is situated at 10-16 Bevis Marks, positioned between the iconic Gherkin building and Liverpool Street station.
Is there parking?
Parking is not available; the nearest public car park is Minories Car Park (1 Shorter Street, E1 8LP, a 5-minute walk from Jitaku). London’s Congestion Charge and ULEZ apply.
What on-site services do you offer?
Jitaku offers weekly housekeeping as standard, with additional cleaning available on request at an extra charge.
What are the late check-out and early check-in policies?
Standard check-in is from 2pm and check-out is by 10:30am. Early check-in is available from £30 and late check-out until 3:00pm is available for £60, subject to availability. Neither can be guaranteed in advance – please contact our team as early as possible to request these.
Arrival
What time is check-in and check-out?
Check-in is from 2pm and check-out is by 10:30am. If you require a later departure, please contact our team in advance – late check-out until 3:00pm is available for £60, subject to availability.
During Your Stay
Can I smoke in the apartments?
No. Smoking is strictly prohibited throughout all Jitaku apartments and communal areas, including the use of e-cigarettes and vaping devices. A deep-cleaning charge of £250 applies if this policy is breached.
What security and safety measures are in place?
All apartments are accessed via a secure key or fob system issued at check-in. CCTV is in operation in communal areas, and the building benefits from a secure entry system for added peace of mind. Apartments are equipped with fire safety equipment, and selected units include in-apartment safes. Guests are asked to review the health and safety information provided within the apartment upon arrival.
Who do I contact in an emergency?
For medical emergencies, please call 999. For urgent building issues outside normal hours, please call our emergency line on +44 (0) 203 393 0700.
Departure
Where do I leave my keys when I check out?
Please leave all keys and access fobs inside the apartment when you depart. Do not take them with you – replacement costs are £60 per key or fob.
When and how is the security deposit returned?
Any balance remaining on your security deposit will be returned after departure, once the apartment has been inspected. If any damage or additional charges are identified, we will notify you within seven days of your departure with full details and photographic evidence where applicable. Refunds are typically finalized in 5–10 working days.
After Your Stay
How can I get my invoice?
Your invoice will be sent to the email address provided at the time of booking. If you require a revised or itemised invoice, or need it addressed to a company, please contact us at info@jitaku.co and we will arrange this for you.
Company & Guest Support
What are your contact channels and response times?
Our guest support team can be reached in the following ways:
- Phone: +44 (0) 203 393 0700
- Email: info@jitaku.co
What sustainability practices does Jitaku follow?
Sustainability is central to how Jitaku is designed and operated. Our commitments include energy-efficient lighting and appliances, waste reduction and recycling initiatives, responsible sourcing of materials, and environmentally conscious design choices throughout our apartments. We encourage guests to support these efforts during their stay — for example by reusing towels and disposing of waste in the designated recycling areas. For full details of our sustainability commitments, please visit https://jitaku.co.